FAQ

I placed an order, but I haven’t received a confirmation email.

Sometimes our emails end up in your spam folder. You can add us to your contact list to ensure our messages land in your inbox.

How long does delivery take?

Delivery times may vary. Exact details will be provided at checkout.

I haven’t received my order within the estimated delivery time.

Depending on the time of year, orders may take longer to arrive (e.g., Black Friday, holidays, etc.). Please wait an additional 5 days before contacting us.

If your order is returned to us or undeliverable due to insufficient or incorrect address information, you will be required to pay a $15.00 CAD shipping fee plus taxes to have your order re-shipped.

Please contact us directly at info@creationsall.com.

Which carrier do you use?

We use Canada Post.

What should I do if I want to exchange or return an item?

You must return the item at your own expense. Products must not have been worn, washed, or altered. There should be no signs of use, including cosmetic stains, fragrances, odors, etc. You have 30 days from the purchase date to return your order. Email us with your order number and the exchange you wish to make.

All sale items are final and are not eligible for refund or exchange.

Customized products are final sales and cannot be exchanged or refunded.

*Creations ALL reserves the right to reject returns that do not comply with its return policy. This decision is final and cannot be disputed.*

What should I do if my order is defective?

Email us at info@creationsall.com, explaining the issue with your order (including photos).

Where are you located?

All of our products are made in Gatineau, Quebec.

How can I contact you if my question isn’t answered here?

You can reach us by email at info@creationsall.com.