I placed an order, but I didn't receive a confirmation email.
Sometimes our emails get sent to the junk folder. You can add us to your contact list to ensure our correspondances are placed in your inbox.
How long are the delivery times?
The average delivery times for regular delivery is between 5 and 12 business days. If you have chosen express shipping, the delay is between 1 and 3 business days. Canada Post is doing their best to deliver orders in a timely manner. Please wait 30 business days before signalling a non delivered package.
What postal service do you use?
Packages are delivered by Canada Post.
How do I do a product exchange?
Exchangeable items are sent back to us at your own cost. Items must not be worn, washed or modified. There must not be any signs of usage, including make-up, perfume, odours, etc. You have 30 days from the date of purchase to return your order. Please send us an email with your order number and the exchange details.
What do I do if my order has a defect?
Send us an email at email@example.com to explain the problem with your order. Please include photos.
Where are you located?
Our address is 307 Chemin Industriel, Gatineau, QC, J8R 0C6
What is your return policy?
You must return your articles at your own cost. Items must not be worn, washed or modified. There must not be any signs of usage, including make-up, perfume, odours, etc. You have 30 days from the date of purchase to return your order.
*The decision to refuse a refund that does not meet the return criteria of Creations ALL is final and cannot be refuted.
How can I contact you if my questions have not been answered?
You can contact us by email at firstname.lastname@example.org or by phone at 819-663-6375